HOSTS

Who can host an activity?

Anyone can host; all you need is a desire to share your passion. You’re welcome to join our hosting community whether you’re a seasoned professional, existing business, or have never taught a class in your life.

Do I have to be a registered business?

No. You can host classes as a hobby or a business — it’s up to you.

What are the steps to signing up as a host?

Sign up here by entering your email address. Your free invitation will then be emailed to you.

What marketing is done to promote my class?

Lots! You’ll see mudputty popping up everywhere, from our own mudputty Classes and Activities print magazine , newspapers and social media, to community groups and advertising. At mudputty, it’s our business to bring customers to your business.

Are there any fees to host on mudputty?

It’s free to list classes on mudputty and mudputty charges no booking fees.

All classes listed on mudputty also show automatically in the local area mudputty Print Magazine.

If booking through mudputty, Merchant/Credit card fees do apply from Stripe who process the payment. You can select to include this as part of your class price or add the credit card fee to the class price so the customer is covering the merchant fee.  

Do I have to put the booking through mudputty?
 
The mudputty Flexi Plan allows you to choose if your booking is through mudputty, through your own website, url or booking software, paid cash at door, is a free event, or requires the attendee to message you to arrange booking.  The Flexi Plan is $99 for 12 months for unlimited classes and includes extra features of adding your business details and social media details.

To start the Flexi Plan, select upgrade at https://mudputty.com/hosting/settings/business-profile

When using mudputty's booking, when do I get paid?

You’ll receive payment automatically. Payments are issued weekly, five days from the booking being received.

How do I get paid?

You are paid directly in your chosen bank account. You enter your bank account preference here https://mudputty.com/hosting/settings/payout-settings

Are payments secure?

Yes. mudputty uses a secure, third-party payment gateway called Stripe. All transactions are via Stripe, so mudputty does not store your credit card details. For more information see stripe.com.

Why do you need my bank account details?

In order to receive payments for each class booking, you need to nominate the bank account where you’d like that payment to be deposited. None of your bank account details are stored with mudputty, but instead are held securely with our trusted payment supplier, Stripe.

Can I list on mudputty and other websites?

Yes, of course. mudputty is not exclusive. We welcome all listings. If you want your booking in one place, you can list on mudputty and choose another url or booking link for the booking to be placed through. https://mudputty.com/hosting/settings/business-profile

I already have a booking and management system, how can I use mudputty?.

When adding your listing, on the page where you enter the times and price at the bottom where it asks 'How would you like this class booked?' select 'My Own URL' and then enter the url/link for your booking and management system.

This option is available on the Flexi Membership

How many classes and activities can I list?

You’re welcome to list as many as you like.

Can I list a Free Class? 

When adding your listing, on the page where you enter the times and price, select $0 as the price. Then at the bottom where it asks 'How would you like this class booked?' select 'Cash at door'.  

This option is available on the Flexi Membership

How is mudputty different from Eventbrite or other event platforms?

mudputty is a marketing platform for face-to-face classes, activities, retreats and workshops of any size.

We understand there are many booking options out there, though for people running classes and workshops the booking management is not the hardest part. Marketing and having people turn up is the hardest. 

So mudputty focuses on marketing and driving customers to you. So much so we don't mind who the booking is made through.  Eventbrite and hosts using other booking software and their own website booking system list on mudputty to increase attendance. To manage bookings all in one place, they point their mudputty listing 'booking' button to their own booking system or platform they use.

I'm running a one-off workshop, can I list this on mudputty?

Yes. You can list one off workshops, classes and retreats. You can also list one-on-one tuition to workshops for thousands of people.

Can I contact my attendees?

Yes. You can  message attendees via mudputty. You can contact all attendees or an individual attendee.

What if I need to cancel a class?

You can cancel a class at any time. There’s the option to refund all bookings, or you can choose to reschedule the class. mudputty’s messaging system makes it easy for you to advise your attendees about the cancellation.

What if I need to refund a booking?

You can refund paid bookings when needed. The refund will be processed automatically through our secure payment system.

What if my classes are overbooked?

When listing a class you can set the numbers, to avoid overbooking. In the case there is a booking problem you can cancel a booking. You might choose to refund the attendee’s money, or ask if they can move to another class. In this case, you can offer a credit for the current booking and re-book them in another class.

When will I hear from mudputty?

As a host, you’ll receive email notifications when you receive a new booking, cancellation, or message from an attendee. Before your activity starts, you’ll also receive a list of attendees.

Is there support available?

Yes. Our friendly team is here to help you. If you have any questions, simply contact us

What types of classes and activities are not allowed?

Activities or listings that feature illegal, threatening, abusive, defamatory, obscene or indecent material are not allowed. Additionally, false and misleading information or class materials that infringe third-party rights are prohibited.

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